Welcome to the
Redmine Day
Workshop // October 23th, 2018 // Faktor E Multimedia GmbH
Buzzword Bingo
- invoicing
- time tracking
- password management
- vacation planning
- task tracking
- task history
- customer support platform
- resources management
- knowledge base
- user manual
- customer relationship management
- calendar
- GIT integration
Technical Perspective
system administration
software development
(daily work)
System Administration
- hosting
- maintenance
- future development
- availability
- backup strategies
SaaS
Pros & Cons
Software as a Service
- higher operating costs
- less flexibility
-
(maybe) not GDPR conform
(hosting location, depends on provider) - sensitive customer data on external infrastructure
Software as a Service
- lower maintenance costs
- (maybe) included backups
- (maybe) faster setup
-
support if needed
Self Hosting
Pros & Cons
Self Hosting
- higher maintenance costs
- maintenance manpower needed
- specialist knowledge required
- own backup strategies needed
Self Hosting
- high flexibility
- full control over application and infrastructure
- independent further development and customization
- portfolio extension
Developer's Perspective
software developers like their tasks clear
Developer's Perspective
- task overview
- clear deadlines
- version control overview per task
- task history (vacation replacement)
- central password management per project
- knowledge database / snippet pool
Financial Perspective
how ticket management can help you to improve financial processes
Financial Perspective
- invoicing based on time-tracking and tickets
- invoicing, tasks and time-tracking in a central place
- accounts receivable overview
- comprehensive reports on performed work
-
billability reports
(not to blame colleagues, but to optimize internal processes) - more transparency for the customer
Customer's Perspective
why customers will love ticket management...
...once they are convinced of it
Customer's Perspective
- permanent available support status
-
central communication path regardless of the available employees
»Please notice that your message will not be forwarded automatically.« - expenses and invoices at a glance
- used maintenance budget overview
- knowledge database
- user manual
- happier service provider aka Faktor E employees
Project Management Perspective
What is not on paper has not been said
What is not on paper has not been said
What does not exist as a ticket has not been said
Project Management Perspective
-
human resources management
(please, please don't use the word resource) - central timings and deadlines overview
-
love the diagrams
(do you know Henry L. Gantt?) -
central communication regardless of the persons involved
(when was the last time you disappeared from the CC in an e-mail?) -
vacation planing
(havn't used it myself yet) - central feedback from the proposal calculation to the finished project
Credits
Used images
Slide 2 (kleuske@flickr) Slide 3 (fdctsevillamail@flickr) Slide 4 (nikkvalentine@flickr) Slide 5-6 (alexmuse@flickr) Slide 6-13 (JohnJones@flickr) Slide 14-15 (abeles@flickr) Slide 16 (qnr@flickr) Slide 17-18 (andrewbain@flickr) Slide 19 (alwyn_ladell@flickr) Slide 20-21 (BestPicko@flickr) Slide 22 (bakokojp@flickr) Slide 23-26 (cjanducci@flickr) Slide 27 (sushiesque@flickr)